I am really sorry you are going through this, I can only imagine how stressful it must be when camming is your main source of income. The best thing you can do right now is keep following up with Chaturbate support. Sometimes it takes a few emails before you get a proper response, so do not give up on the appeal just yet. Be polite and detailed in your messages, explain the situation clearly, and ask what specific rule was violated. As for creating a new account, most sites have policies against that after a ban and it could make things worse if they detect it. While you wait for their response, consider looking into other platforms like Stripchat, BongaCams, or CAM4 as a backup plan so you still have a way to earn. You have got this, stay strong.